Still waiting for my claim to be paid.Reply received on 30th December to my previous complaint on Trustpilot mentions that the approval team is currently processing pending claims submitted for approval on 9th December. 3 en parlent. Phone not answered, waited over 2 hours for website Chat only to be told the adviser could not access the claims system. Claim still unpaid and keeps being delayed. Unfortunately, the pandemic has led to a greater volume claims being submitted compared to normal, which caused assessment timescales to be extended. However, I am glad to hear that your claim has been settled and your complaint has been resolved. She didn't care. | Read 8,001-8,020 Reviews out of 23,331 They were very happy to take my money but not to pay claims. InsureandGo is yet to start collecting reviews. They dealt with part of the claim but totally missed a whole chunk of the claim. Needless to say I never had any follow up to my email. Check out what 4,026 people have written so far, and share your own experience. Well did you read my lengthy email?? I wonder who is writing a good review for this bad, slow, unprofessional, ineffective staff??? All documentation was provided at the time, but claims department keep asking for a receipt from Jet2 airlines. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Insureandgo Reviews 4,026 • … However, that’s not the reason prompting me to write a review. Avoid at all cost. Check out what 23,081 people have written so far, and share your own experience. This was another delaying tactic. Ive now been waiting over a 100 days and no end in sight. So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. Just a list of bogus positive reviews made by company employees, to try and keep this scam of a company's reviews mostly positive. I am sorry to hear that you feel this way about the reviews, David. Came back to Insure and Go. The truth of the the matter is, "they wouldn't". | insureandgo.com | Read 141-160 Reviews out of 21,326 We got all our money back using Chargeback.2. Covid is used to full affect to delay any response. Do you agree with InsureandGo USA's TrustScore? InsureandGo are incompetent - NEVER USE THEM!Basically they use every excuse not to pay out on a valid claim. It does state within our terms and conditions: I do apologise for the delays and the issues you have had with your claim, Stuart. | Read 9,321-9,340 Reviews out of 23,255 I have lost count with the amount of emails sent and I keep getting a request for the same information as previously supplied obviously a ploy to disinterest customers and play the long game. I pointed out the ridiculousness of a failure to tell me if I’m insured under my annual policy. Invite me then. Everything was canceled in May ( flights, borders were closed)Applied for refund from insureandgo, got NOTHING back. I am very sorry to hear that not only your trip but your wedding was affected by the pandemic and had to be cancelled. If your dog, cat or rabbit already has a … However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. Read about their experiences and share your own! How does Which? Customer service was dire! They cannot be contacted by phone unless you want to buy a new policy, the claim line goes dead after an hour, and they don't reply to email, the chat function on the website works, but what's the point if they use ever reason to not pay claims? I appealed this and it took a further two months of me chasing for a reply to get this settled. Very disappointed, after being years with them. | Read 1,821-1,840 Reviews out of 4,015. !Further to your template reply below, with the greatest respect your response does not address either of the issues I raise. This Covid 19 pandemic is not ordinary. I would thoroughly recommend this company. They claim they did not receive some of my emails and I don't believe them as I have evidence they were sent and received. ?All I can say - DON'T waste your money because we lost ours. rate InsureandGo's customer service? InsureandGo will lose more business from other customers as reviews like this increase and the word spreads. Reply. © 2021 Trustpilot, Inc. All rights reserved. I bought insurance from this company for years and made no claim. However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. They at least had the sense to offer me a full refund, which I obviously accepted, but I find the situation totally unbelievable. I now require another 6 month extension to that hold. It also has a plan geared for cruises. Answers to my questions remain unanswered from March. You say you’re now dealing with claims from November.... mine is from March ... and still waiting. Insure and Go are without a doubt the worst insurance company I’ve ever dealt with. So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. I would really not recommend this insurer. I wouldn’t have had such a problem if they had said no not covered. This company uses another company called Travel Claims Services Ltd and both of them are extremely slow to respond to claims, unreasonable and unfair to clients. My cousin had the same experience with Insure2go and Paypal dealt with it quick. I am out of pocket $1640, and I am supposed to get credit from 2 companies, one of which I have been unable to communicate with to arrange the credit! Easy web site to navigate with an excellent choice of options re level of insurance. 24-hour assistance while you’re abroad. Insure to Go. I can only apologise for the delays in your claim assessment, Jenny. Phone: 08448882787 Location: Maitland House, Warrior Square, Southend-on-Sea United Kingdom We’ve teamed up with the independent review site, Trustpilot, to find out what our customers think about our travel insurance policies and service. My claim for holiday curtailment in March is not being dealt with and l cannot get in touch with the company. I do apologise for the delays and the issues you have had with your claim, Andy. Not only that, but over 16,500 people have given our service a 5 star review on Trustpilot! I am sorry to hear about the outcome of your claim, Claire. it was very easy to apply for the insurance no hassle. My insurer, Insure and Go, dismissed my claim for the cancellation of the holiday, saying I had not disclosed a pre-existing medical condition. Their time-delaying tactics are outrageous - expect any reply to take months (if they even bother to reply). Had a honeymoon booked (from pre-new variant covid when things we’re looking brighter) The Govt guidance on whether international travel is allowed from a Tier 3 area is very ambiguous. I chased them again on the 24.08.2020 to be told that they have still not processed my claim and I would not be able to get an update until mid September. | Read 161-180 Reviews out of 655. 23,357 people have already reviewed InsureandGo UK. Won't be insuring with them again. Do you agree with InsureandGo UK's TrustScore? But 10 months and waiting for a very simple claim to be resolved.... come on guys that’s just not reasonable. Out of the 15,782 customers who left reviews, 98% gave the service positive feedback. I have provided information more than once. Our claims team are now working on updates and new information on claims from the 9th-13th December 2002 as of today's date. Share. Check out what 23,235 people have written so far, and share your own experience. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo UK Reviews … Look out for new customer scores coming in mid-2021. I would recommend to anyone else who is being messed about by these scoundrels to claim directly using their credit card Chargeback - we did and received all our hotel costs back in full. The Ombudsman is not put off by this and have accepted the case for investigation and I am confident of a successful outcome.Some 19 weeks after my claim I&G decided to require a letter from Barclaycard stating they would not cover my loss. Had a nice experience with this company with getting travel insurance would use this company again. I know my phone is in safe hands. Only the latest review will count in the company's TrustScore. Insure and Go Services - The Very Worst Insure and Go Services. I wish I had done this (oh and claim it is an 'act of good will' - laughable). Review by Steve 4 months ago. Insure and Go's response to the CV-19 problems for those of us with Annual Travel policies has been a simple 'You are not insured if you catch CV-19'. Assessed as zero payout.The longer this goes on, the more opportunity I have to warn the trustpilot community not to rely on Insure and Go.DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY. Unfair and unprofessional. Do you agree with InsureandGo UK’s 4-star rating? However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. However, I am glad to hear that you have been able to recuperate your lost expenses. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. I do apologise for the delays and the issues you have had with your claim and complaint, Berta. Paid my travel insurance in full before COVID19. Nor could she call back or pass on a message for someone to contact me.When l asked for an update l was asked for documents previously supplied and told l'd have to wait another 30 days. I have registered a claim with the financial ombudsman. Do you agree with InsureandGo UK’s 4-star rating? Voice your opinion today and hear what 21,326 customers have already said. I'm really starting wonder about the authenticity of review sites. Useful. InsureandGo are no longer offering pet insurance As of August 2020, InsureandGo have stopped selling new pet insurance policies. Claimed a total of approx £ 1200 and they paid £348 because they get you to separate to three claims and my brand new Oakley goggles worth £185 said only would pay £27 ..... gave up with this company never again will I use them. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Avoid at all costs. Thanks. Insurance2Go will only insure gadgets that are less that 6 months old. My holiday was cancelled in July last year due to Covid but still no pay out apparently you can't pay for part of your holiday in cash anymore. ... Insurance2Go received 4.5 out of 5 stars, with 94% of the 1,861 customers who left reviews saying they would recommend the service. This is all recorded.Why do you keep lying to customers? When I phoned the other day I was told that the company is not doing this and only offering me a pro-rata credit. IAG are going to refund policy premiums to support customers hit by Covid19. Heard similar stories of these delaying tactics. Do you agree with InsureandGo UK’s 4-star rating? Don’t use this company, they do not pay out and use delay tactics. Do you agree with InsureandGo UK’s 4-star rating? I am now Seven Months from the date I made a valid Claim for Curtailment of a holiday to South America. What do Insure and Go Travel Insurance reviews by customer say? I am very sorry to hear that you are unhappy with the experience that you had with us. Well I just have it open here now!! On Feefo, InsureandGo is rated Excellent. We collate all the best reviews from around the Internet so you can view them in one place ... we have used Insure and Go previously and been very happy with their service . My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews 655 • Great . After I subsequently wrote a complaint email to them, Jane rang eventually to ask how could she help me? Anyway we were not covered for pandemics!! Do you agree with InsureandGo UK’s 4-star rating? InsureandGo travel insurance covers the basics for reimbursement should you have to cancel your trip or have a medical emergency during your travels. There are 8 customers that ford insure, rating them as bad. All irrelevant now due to full lock-down but I would certainly advise travellers to look elsewhere for their insurance. Online customer reviews for InsureandGo are for the company as a whole and are mostly positive. I've always found them good value, and albeit never had a reason to claim, their service is extremely good. It was then impossible to contact them in March when covid broke out. Have used this company many times. Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have been dealt with. InsureandGo review: Plan options. As ever, this is just not true!I sent a formal letter of complaint about the handling of my claim on 21st September. Do you agree with Insureandgo's TrustScore? Still awaiting my claim with this lot through Travel claims services. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Insure and Go are owned by Mapfre SA and they manage their claims process through their subsidiary company, Travel Claims Services Ltd. Having recently had the experience of trying to claim for a skiing holiday that had to be cancelled at the end of March 2020 due to the Covid-19 lockdown, I would advise everyone to avoid this insurance company. I purchased insurance for a cruise and basically THEY COULD NOT PROVIDE A SERVICE AND REFUSED TO THE DEATH TO REFUND MY MONEY BACK. Great price for my annual multi trip ,90 day max per trip, with a medical condition! 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